Service Goal
The applications developed by Unicon Software are intended to become an essential part of a client’s business. For this reason, it is critical that the software system would be properly maintained and quickly restored to the operational state in case of failure. The software functionality must be maintained at the cutting edge of the technology and able to meet new business today and tomorrow needs.
Unicon Software provides professional and cost-effective support and maintenance for our customers:
- The professionalism in software support and maintenance, quick response to the customer’s needs and smoothly functioning software eliminate the down-times and customer headaches. That is what builds our clients’ confidence which is a key to successful outsourcing.
- Software evolution foresight becomes possible as a result of performing support and maintenance procedures giving us a valuable knowledge for planing the software development trends for your business. This feedback will contribute to continuous growth of your business. System monitoring allows to expose any increase in software operations, and user cooperation lays a kindly soil for functionality extension. Knowing this tendencies, as well as our customers’ priorities and estimated effectiveness of the modifications, we are able to provide reasonable recommendations on the software development strategy.
- The Cost-effectiveness of customer’s software system support and maintenance is achieved owing to Unicon Software’s professional service to which we are committed for the entire life cycle of the software
Software Support
Our software support policy includes three main components:
- The warranty which is intended to give a response to clients’ concerns about the quality of delivered products and to reduce the users’ learning time. The warranty covers:
- User support to an extent specified in the software development agreement
- Free elimination of defects
- Development resource availability is Unicon Software’s commitment to ensure an effective knowledge sharing and to have a team with certain skills to make modifications in the software system quickly and efficiently. Modifications can be made on a fixed-price or time & material basis.
- User support can be provided to ensure that user questions are responded to within a guaranteed period of time. User support can be made available 24/7, the same day, or the next day. The selected option depends on how critical the response time is for your business.
Software Maintenance
Reducing software down-time to a minimum is the main goal of software maintenance service.
Regular maintenance procedures cost could be reduced by using:
- The warranty which is intended to give a response to clients’ concerns about the quality of delivered products and to reduce the users’ learning time. The warranty covers:
- User support to an extent specified in the software development agreement
- Free elimination of defects
- Development resource availability is Unicon Software’s commitment to ensure an effective knowledge sharing and to have a team with certain skills to make modifications in the software system quickly and efficiently. Modifications can be made on a fixed-price or time & material basis.
- User support can be provided to ensure that user questions are responded to within a guaranteed period of time. User support can be made available 24/7, the same day, or the next day. The selected option depends on how critical the response time is for your business.
- Our experience in up to date programming technologies and products
- Our knowledge of existing software solutions
- Our recommendations for software improvement, including calculations of upgrade costs and outcome
- Our selection of the most effective software monitoring tools for your current software system
- Our optimization of maintenance methods for your specific software solution
Unicon Software’s enhanced level of service guarantees less anomalous situations or problems to occur allowing reducing the cost of eliminating future obstacles.
Vital maintenance procedures and maintenance conditions are defined according to system architecture and system availability requirements. They include the following components:
- Environment configuration
- Software solution deployment
- Backup configuration
- Software system monitoring
- Daily: software system status
- Weekly: backup status check and analysis of software logs and resource usage trends
- Monthly: critical security patches and upgrades
- Resolution of issues
Unicon Software provides its customers with full-cycle services from analysis and development to support and maintenance. We take a full responsibility for the developed software solution and create a reliable software infrastructure for your business.
Contact us on
1300 212 776 to discuss your requirements.